--- title: "DXC cut IT resolution time 95% on free LangGraph code as AWS and Google priced the layers around it" description: "The production architecture DXC published shows the agent orchestration layer is free open-source code, and AWS and Google priced the grader, search and scoring around it the same week. That split decides whose margin holds: DXC's, Amazon's and Alphabet's." publisher: "The Inference" section: "Platforms" published: 2026-11-12T15:14:28.367Z modified: 2026-11-12T15:14:28.367Z canonical: https://theinference.org/article/dxc-cut-it-resolution-time-95-on-free-langgraph-code-as-aws-and-google-priced-the-layers-around-it language: en keywords: "DXC Technology, LangChain, AI Agents, Amazon Web Services, Google, Open Source" --- # DXC cut IT resolution time 95% on free LangGraph code as AWS and Google priced the layers around it > The production architecture DXC published shows the agent orchestration layer is free open-source code, and AWS and Google priced the grader, search and scoring around it the same week. That split decides whose margin holds: DXC's, Amazon's and Alphabet's. [DXC Technology](https://theinference.org/markets/companies/dxc-technology) [published the production architecture of OASIS](https://aws.amazon.com/blogs/machine-learning/how-dxc-technology-built-a-multi-model-ai-substrate-on-amazon-bedrock/), the agent harness it runs for banks, hospitals and governments, and the detail that matters is what sits underneath: the orchestration runtime is LangGraph, the open-source agent-orchestration framework from [LangChain](https://theinference.org/markets/companies/langchain). DXC cut average resolution time by 95% across 56 measured use cases in the months after general availability in March [1]. On November 5 we argued [the big platforms are commoditising the layer LangChain charges for](https://theinference.org/article/nvidia-now-automates-the-agent-fixing-loop-langchain-sells-and-dxc-s-bookings-are-where-it-shows); what is new is that DXC has now published a generally available, regulated product in which the orchestration code is exactly that free layer, and the same week two hyperscalers priced the paid layers around it [8]. ## DXC sells the harness, and the runtime inside it costs nothing DXC split the system in two. [Amazon](https://theinference.org/markets/companies/amazon) Bedrock is the substrate: a governed gateway to Claude, Nova, Llama and open-weight models, with guardrails and private networking applied uniformly [1]. Everything on top is DXC's: orchestration on LangGraph, sixty years of runbooks as context, and four authority tiers where every persona starts read-only and nothing touches a production server without recorded approval [1]. DXC says it designed the whole stack against coupling to any single provider, framework or deployment target [1]. That governance harness is where an engineer's day actually changes: from firefighting a failed server to approving a diagnosis the agent already grounded in evidence. ## The paid layers sit around the free runtime, and they got priced this week No vendor can meter the orchestration runtime itself, because it ships as free code; the metering sits in the grading, search and scoring layers around it. AWS [open-sourced the Universal Agent Evaluation Framework](https://www.unite.ai/aws-details-uaef-for-cross-framework-ai-agent-evaluation/), a grader that scores agents built on LangGraph, LangChain, Strands or Amazon Bedrock AgentCore, AWS's agent hosting service, hardened so an agent cannot talk its way to a better grade [2]. Its judge treats everything an agent produces as untrusted input and demands a verbatim quoted span as evidence before accepting any score [3]. The same day, AWS [put a standalone web-search API on AgentCore at $7 per 1,000 queries](https://www.unite.ai/aws-adds-direct-web-search-api-for-custom-agents-and-data-pipelines/) [4]. Google [shipped its Decisions API the same week](https://blog.google/innovation-and-ai/technology/developers-tools/gemini-decisions-api/), scoring up to 1,000 rubric questions in one pass at $0.10 per million input tokens [5]. On this evidence, the metered layers, grading, search and scoring, sit with AWS and [Google](https://theinference.org/markets/companies/alphabet), and no vendor can charge twice for the runtime. ## Buyers want movability, and DXC's revenue needs the margin The buyer side agrees on the runtime. Orange's enterprise unit [keeps its agents on LangChain's open framework](https://www.lightreading.com/ai-machine-learning/orange-walks-ai-tightrope-to-capture-hundreds-of-mil-in-value) so the components can move to Google Vertex or on-premises, and it measures AI value in speed and revenue protection, not headcount [6]. That preference is why DXC could ship LangGraph inside a regulated product: the code is auditable by a regulator and rebuildable on another cloud. DXC's economics, though, depend on it. [Revenue from its SEC filings](https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=0001688568) has fallen year on year for twelve straight quarters, so a 95% resolution-time cut is margin defense on a shrinking base [7]. *Chart: **DXC's revenue fell year on year in all of the last 12 quarters** Line chart of DXC Technology quarterly revenue in USD billions, from 3.4 billion in the quarter ended December 2023 to 3.0 billion in the quarter ended September 2026, with year-over-year change negative in all twelve quarters.* *Quarterly revenue in USD billions, DXC Technology SEC filings; year-on-year change negative in all 12 quarters [7]* ## Price the bookings on free code DXC closes the gap that matters, turning model capability into governed work on production systems, and deserves the reward for it. Its defensible asset is the runbooks and the governance record, not the orchestration layer. Price its bookings on free code and an AWS substrate, because that is what the architecture publishes. Watch the next DXC quarterly print: whether a 95% resolution-time cut shows up in bookings tells you if the harness is worth paying for once the runtime is free. ## Takeaway DXC's own architecture shows the agent runtime is free code and the metered layers sit with AWS and Google, so DXC's margin has to come from runbooks and governance, not the orchestration layer. ## Sources 1. [AWS Machine Learning Blog, How DXC Technology built a multi-model AI substrate on Amazon Bedrock, 11 November 2026](https://aws.amazon.com/blogs/machine-learning/how-dxc-technology-built-a-multi-model-ai-substrate-on-amazon-bedrock/) 2. [Unite.AI, AWS Details UAEF for Cross-Framework AI Agent Evaluation, 11 November 2026](https://www.unite.ai/aws-details-uaef-for-cross-framework-ai-agent-evaluation/) 3. [TechTimes, AWS Open-Sources AI Agent Evaluation Framework That Hardens Its AI Grader Against Prompt Injection, 12 November 2026](https://www.techtimes.com/articles/330523/20261112/aws-open-sources-ai-agent-evaluation-framework-that-hardens-its-ai-grader-against-prompt-injection.htm) 4. [Unite.AI, AWS Adds Direct Web Search API for Custom Agents and Data Pipelines, 11 November 2026](https://www.unite.ai/aws-adds-direct-web-search-api-for-custom-agents-and-data-pipelines/) 5. [Google blog, Gemini Decisions API: Fast, calibrated multimodal decisions, November 2026](https://blog.google/innovation-and-ai/technology/developers-tools/gemini-decisions-api/) 6. [Light Reading, Orange walks AI tightrope to capture hundreds of mil in value, 12 November 2026](https://www.lightreading.com/ai-machine-learning/orange-walks-ai-tightrope-to-capture-hundreds-of-mil-in-value) 7. [DXC Technology, quarterly figures from its SEC filings, retrieved 12 November 2026](https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=0001688568) 8. [The Inference, Nvidia now automates the agent-fixing loop LangChain sells, and DXC's bookings are where it shows, 5 November 2026](/article/nvidia-now-automates-the-agent-fixing-loop-langchain-sells-and-dxc-s-bookings-are-where-it-shows) --- DXC cut IT resolution time 95% on free LangGraph code as AWS and Google priced the layers around it — The Inference. Canonical: https://theinference.org/article/dxc-cut-it-resolution-time-95-on-free-langgraph-code-as-aws-and-google-priced-the-layers-around-it