SAP promises a historic AI windfall, and its own pricing shows where the deflation lands

SAP's CEO promises agents will accelerate growth off a €36.8 billion base. Two days of filings show who gets paid for the work in between: IBM's 12-terabyte consultant assistant, a $2.65 million startup deleting the ticket queue, and SAP giving away the runtime.

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Richard TangRichard Tang · 3 min read
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Christian Klein, chief executive of SAP, speaking on stage into a headset microphone against a blue backdrop.
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SAP CEO Christian Klein, who told dpa that AI agents give the company its "biggest chance" for another growth push (photo from 2025).

Four documents landed within 48 hours that point at the same pile of money from opposite directions 1235. SAP's chief executive Christian Klein told dpa that agents give SAP its "biggest chance" for another growth push, on a 2025 base of €36.8 billion in revenue and €7.5 billion in net profit 1. The next day, IBM announced it had rolled SAP's Joule for Consultants to practitioners serving more than 100 clients across 80+ countries, grounded in 12 terabytes of SAP-curated content "not available to third-party solutions" 2. And a startup called Dodge AI raised $2.65 million from Accel and Google to delete the work both of them are selling 3. Read together, they tell you where the money in enterprise AI actually sits: not in the models, in the labor wrapped around them.

Klein's agents start from a surge: FY2025 revenue up 21.6%, net income up 159%

  • Revenue
  • Net income
$0B$20B$40B$60BFY2021FY2022FY2023FY2024FY2025the base for Klein's 'biggestchance'
Data
RevenueNet income
FY2021$30.63B$7.31B
FY2022$31.4B$3.49B
FY2023$34.67B$4.04B
FY2024$35.6B$3.25B
FY2025$43.29B$8.43B
Annual figures in billions of US dollars as filed with the SEC; SAP reports in euros, and the €36.8 billion revenue and €7.5 billion net profit quoted in the text are the euro-reported figures. Source: Sharadar annual fundamentals, from SAP's SEC filings, retrieved 30 September 2026 [9].9

The contested layer is consultant hours, not software licenses

Enterprise application maintenance runs through integrators like Accenture, TCS and IBM, which typically staff 20 to 50 offshore people per account to handle incidents and change requests 3. Klein's agents need someone to wire them into business processes; IBM's Joule for Consultants exists to make those people faster and billable across a knowledge base only SAP can supply 2. Dodge's bet is the opposite: agents that resolve the tickets, document the customizations, and let CIOs cut "headcount or outsourcing contracts" 3. Its claim of a $600 billion annual maintenance pool sits far above third-party estimates for the outsourced portion of that work 4.

Dodge's $600B maintenance claim runs far ahead of third-party market estimates

0200400600Dodge AI claim$600BApp outsourcing, Mordor 2025$131BApp mgmt services, Spherical 2025$50.6BAMS, Verified Market Reports 2024$15.4B
Data
Value
Dodge AI claim$600B
App outsourcing, Mordor 2025$131B
App mgmt services, Spherical 2025$50.6B
AMS, Verified Market Reports 2024$15.4B
Annual figures in billions of US dollars. Dodge AI's figure covers all enterprise application maintenance; the comparators are estimates of the outsourced portion as reported by Tech Funding News [4], attributed there to Verified Market Reports, Spherical Insights and Mordor Intelligence. Sources: Dodge AI press release via Yahoo Finance [3]; Tech Funding News [4].3,4

SAP's own pricing says the deflation is real

Here is the tell. SAP is giving away the tools that automate its ecosystem's billable hours: Joule Studio's runtime is free for customers and partners through October 2026, and SAP engineers are contributing to NVIDIA's open-source OpenShell runtime for auditable agents 5. Klein insists a human always stays responsible in critical areas, and that gradual transfer of "responsibility" to agents is the growth story 1. A company that expects to charge more for acceleration does not usually open-source the runtime and price the studio at zero. SAP's own pricing suggests it knows the migration and maintenance labor is where incumbents get attacked, and is arming customers to shorten the ECC-to-cloud path before funded rivals take the pool: Conduct raised a $60 million Series A with SAP itself investing, Tessera Labs raised $60 million led by Andreessen Horowitz, and SAP's ECC support ends in 2027 with paid extensions only to 2030 48.

What it means for the trade

If agent-assisted migrations convert ECC holdouts into RISE cloud revenue fast, the give-away pricing worked and SAP's acceleration lands. If instead agent deflation eats ecosystem hours before it reaches SAP's line, the €36.8 billion base grows slower than Klein promises while the margin pool around it shrinks 1. The market is already split on the timeline: Jefferies raised its SAP target to €220, JPMorgan sits at Neutral with €175, cautioning the payoff arrives only over an extended period 7. Watch the integrators' SAP headcount and Dodge's public-company logos: the second tell arrives before the first. The capability is real; the open question is who books it.

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